Downey United Football Club

IMPORTANT ORDERING INFORMATION

• Prior To Ordering
• Before placing an order, please ensure that you have your player’s team information (group, age, player number) and sizing as accurately as possible. Uniform Kit items cannot be returned or exchanged online or in-store, so take special care when ordering.
• Selecting “Expedited Shipping” at checkout will not change the order's processing time; it will only speed up the time in transit (the time it takes to get to you once it leaves our facility).
• FYI
• The look of Uniform Kits in our EZ-Kit program was specifically designed by your organization. We cannot fulfill any requests to modify the appearance of items offered on your organization’s store page.
• When You Get Your Uniform
• Once you have received your order, we recommend inspecting your order within 48 hours of delivery. If you notice an issue with a product, do not use it. Instead, please contact us, provide your order information (order number, email address, etc.), and attach pictures or videos displaying the issue.
• Our customer service team can be reached via email: [email protected]

EZ Kit FAQ/Return Policy

• RETURN POLICY
• All items purchased on Team.WeGotSoccer.com are FINAL SALE, meaning they are not eligible for returns or exchanges (in-store or online), nor cancellations after being placed. Please take extra care when selecting sizes and submitting player information.
• DEFECTS
• We guarantee that our uniform apparel will be free of manufacturing and personalization defects for 6 months from the date of purchase. Be mindful that this policy does not cover things such as:
• pulls in fabric
• color loss
• shrinkage after a wash cycle
• Additionally, our policy does not cover product damage inflicted by misuse or accidents. If your uniform item has peeling logos/decals or any other potential defects, please contact us immediately.
• When submitting an email regarding a defective item, please provide your order information (order number, email address, etc.) and attach pictures or videos that display the issue.
• Our customer service team can be reached via email: [email protected]

Team Uniforms - EZ Kit FAQ/Return Policy

• Due to the customization of uniform kit purchases, payment is collected immediately
• Selection of expedited shipping will only expedite the time in transit, it does not impact the processing time of uniform kit orders or customized items
• Your uniform kit is selected specifically by your organization, modifications at your request cannot be made to alter the look or components of the uniform kit
• Customized items are considered final sale items and may not be returned or exchanged. This includes any item with an organization's logo, player name or number

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• Non-custom items in your uniform kit may be exchanged for in-stock sizes, Please follow the 2-step exchange process below:
• Step 1: Place an order for the new non-custom item within your organizations ordering page
• Step 2: To return the non-custom item(s) that did not fit, email [email protected] for your return authorization. Once the returned item(s) has been received we will issue a refund to your original form of payment
• Step 2 cannot be processed if Step 1 is not complete

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• The return of non-returnable/non-exchangeable items, without adhering to the stated policy will be returned to the customer with a $9.99 service and shipment fee to the original form of payment

EZ KIT Processing Information

The current processing time on custom orders is approximately 1-3 weeks for in-stock products.

• Orders containing a back-order will ship in multiple shipments
• Uniform items & Fanwear are final sale, please select sizes carefully
• Selection of expedited shipping will not change the processing time, only the time in transit

EZ KIT Processing Information

The current processing time on custom orders is approximately 1-3 weeks for in-stock products.

• Orders containing a back-order will ship in multiple shipments
• Uniform Kit items are final sale, please select sizes carefully
• Selection of expedited shipping will not change the processing time, only the time in transit

EZ KIT Limited Edition Processing Information

The current processing time on uniform/custom orders is approximately 1-3 weeks for in-stock products.

• Orders containing a back-order will ship in multiple shipments
• Uniform Kit items are final sale, please select sizes carefully
• Selection of expedited shipping will not change the processing time, only the time in transit

WEGOTSOCCER REWARDS CLUB

Enter your club's code at checkout to gain FREE lifetime entry into the WeGotSoccer rewards program. Membership benefits include:

10% OFF

10% off of all regular and clearance price merchandise. 10% off your favorite jerseys, uniforms or those new cleats you've been dreaming of.

EXCLUSIVE BENEFITS

On top of the savings, you will get access to special events, product promotions and exclusive discounts.

EZ KIT Processing Agreement

I acknowledge the following about my EZ-Kit order

• All items purchased on Team.WeGotSoccer.com are FINAL SALE, meaning they are not eligible for returns or exchanges (in-store or online), nor cancellations after being placed. Please take extra care when selecting sizes and submitting player information.
• Orders containing a back-ordered item(s) will ship in multiple shipments
• Selecting "Expedited Shipping" at checkout will not change our processing time for your order, it will only speed up the time in transit